Escalation matrix
Escalation matrix
Breach Level | Description | Spoke Person | Contact Number | Email id | Response Actions |
---|---|---|---|---|---|
Level 1 | Cloud Engineer |
Akash Dhanshree Govind |
7738180307 7400190307 8355810307 |
akash.t@serversage.com dhanshree.p@serversage.com govind.y@serversage.com |
Within 15 Minutes |
Level 2 | Sr. Cloud Engineer | Manvat | 9096661073 | manvat.g@serversage.com | Within 1 Hour |
Level 3 | Customer Relationship Manager | Ashwini | 7722086979 | ashwini.m@serversage.com | After 1 Hour |
Level 4 | Managing Director | Sharad Kothimbire | 9769893131 | sharad.k@kothimbire.com | After 4 Hours |